Privacy Policy

Pacific Cranes ("Pacific Cranes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pacific-cranes.com, contact us, request a quote, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information you provide: name, company, email address, phone number, project details, and any other information you submit through our forms, quote requests, or direct communications.
• Mobile/phone information: your phone number and your consent record when you opt in to receive calls or text messages from us.
• Automatically collected information: IP address, browser type, device information, pages visited, and similar usage data collected through cookies and analytics tools.

2. How We Use Your Information

• To respond to your inquiries and provide quotes, estimates, and crane rental services.
• To schedule, coordinate, and follow up on jobs and appointments.
• To send service-related communications and, where you have consented, informational or promotional messages.
• To operate, maintain, and improve our website and services.
• To comply with applicable laws and protect our legal rights.

3. SMS / Text Messaging & Mobile Information

When you opt in to receive SMS text messages from Pacific Cranes, we collect and store your mobile number and the record of your consent. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance. See our Terms & Conditions for the full SMS program terms.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With trusted service providers (such as website hosting, CRM, and messaging providers) who process data on our behalf under confidentiality obligations.
• When required by law, subpoena, or to protect our legal rights, safety, or property.
• In connection with a business transfer (such as a merger or acquisition), subject to this policy.

As stated above, SMS opt-in and consent data is excluded from all sharing and will never be provided to third parties.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

• You may request access to, correction of, or deletion of your personal information.
• You may opt out of promotional emails by following the unsubscribe link, or out of text messages by replying STOP.
• To exercise any of these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: